Conditions, Warranties and Confidentiality

Guarantees

Les Petits Lapins d’Amour attests that all items leave our warehouse in excellent quality.

All our products are guaranteed for 15 days in case of manufacturing defect.

We are not responsible for any misuse of the product.

Delivery time

Delivery is made from St-Francois-de-la-Riviere-du-Sud (Quebec, Canada) by Canada Post.

Canada / United States: 7 working days.
Other countries: 10-15 working days.

We do our best to ensure that these time estimates are accurate, but we can not guarantee them.

Your order will be shipped within 24 to 48 hours of receipt of payment of your invoice, most of the time the order is sent the same day. Delivery times are variable, between 1 and 7 working days. For Quebec approximately 48 to 72 hours to receive your order.

Delivery charges are $ 9.99 (Canada), $ 20.00 (United States) or $ 25.00 (Elsewhere). For Canadian orders, you will receive free shipping if your purchase exceeds $ 85.00 before applicable taxes. Thank you for your understanding.

Be sure to provide a valid address, with room or apartment number if applicable, the correct street name, the correct city and the correct postal code. We are not responsible for delivery address errors.

Customs and import taxes

Any customs and import taxes are the responsibility of the buyers. We are not responsible for delays caused by customs.

Returns and exchanges

We accept returns if there is a problem with the goods received.

Contact us within a maximum of 5 days after delivery to make an agreement.

Return shipping costs are the responsibility of the buyer. If the returned item is not in its original packaging, any loss of value is the responsibility of the buyer.

Payment options

We accept payment by Paypal and credit cards (via Square).

Online: PayPal (secure online payments We accept: VISA, Master Card, American Express and debit card)

Online: Square (secure online payments) We accept VISA and Master Card credit cards.

In-store picking

You can pick up your items directly at our shop, located at 1010, ch. St. Francois West, St-Francois-de-la-Rivière-du-Sud, G0R 3A0. 15 minutes from Lévis.

Prices shown do not include Applicable Taxes

Defective products will be replaced at no charge or refund at the discretion of The Little Bunnies, if there is a real problem.

Collection of personal information

We collect the following information:

  • Name
  • First name
  • Address
  • Postal code
  • Email address
  • Phone / fax number
  • Credit Card Number

The personal information we collect is collected through forms and through the interactivity established between you and our website. We also use, as described in the next section, cookies and / or logs to gather information about you.

Forms and interactivity

Your personal information is collected by means of a form, namely:

  • Order form

We use the collected information for the following purposes:

  • Tracking the order
  • Information / Promotional Offers
  • Statistics
  • Contact

Your information is also collected through the interactivity that may be established between you and our website as follows:

  • Statistics
  • Contact

We are committed to recognizing a right of access and rectification to data subjects wishing to consult, modify or delete information concerning them. The exercise of this right will be done:

Security

The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information. To ensure the security of your personal information, we use the following measures:

  • Login password
  • Firewalls

We are committed to maintaining a high degree of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, there is always a risk involved when using the Internet to transmit personal information.